Be the first point of contact for customers and business owners reaching out with questions or issues.
What you'll do:
- Respond to support inquiries via email and the contact form
- Help business owners navigate listing, verification and billing questions
- Escalate bugs and recurring issues to the product team
What we're looking for:
- Excellent written communication in English
- Patience and a genuine desire to solve people's problems
- Basic comfort with spreadsheets and ticketing tools