Frequently Asked Questions

Yes, we offer a free Basic plan that allows you to create and maintain a standard business listing on our platform. The Basic plan includes:

• Business profile with description
• Contact information and location
• Photo gallery (up to 5 images)
• Customer reviews and ability to respond
• Basic business dashboard

For enhanced visibility and additional features, we offer Premium and Enterprise plans with advanced options like featured listings, promotional tools, and analytics. You can view our pricing options on the Pricing page.

Our verification process ensures that all businesses listed on our platform are legitimate and provide accurate information to customers. Here's how it works:

1. Initial Review: Our team reviews your business information for completeness and accuracy
2. Documentation Check: We may request basic business documentation such as registration certificates or licenses (this step may be skipped for small businesses with verifiable public information)
3. Contact Verification: We verify that your provided contact information is functional and belongs to your business
4. Physical Location: For businesses with physical locations, we confirm the address exists

The verification process typically takes 24-48 hours. Once verified, your listing will display a verification badge, indicating to customers that your business has been vetted by our team.

Responding to customer reviews is an important part of managing your online reputation. To respond to reviews:

1. Log in to your business account
2. Navigate to the "Reviews" section in your dashboard
3. Find the review you want to address
4. Click the "Reply" button beneath the review
5. Write your response and click "Submit"

Best practices for responding to reviews:

• Respond promptly to all reviews, both positive and negative
• Thank customers for positive feedback
• Address negative reviews professionally and offer solutions
• Avoid defensive or confrontational language
• Keep responses concise and respectful

A featured listing is a premium placement option that gives your business enhanced visibility on our platform. Featured listings receive:

• Priority Placement: Your business appears at the top of relevant search results and category pages
• Visual Enhancement: Featured badge and highlighted display to stand out from standard listings
• Homepage Exposure: Rotation in the featured businesses section on our homepage
• Category Sponsorship: Priority placement within your business category

Featured listings typically receive 5x more views than standard listings, leading to increased customer engagement and potential business. This feature is available with our Premium and Enterprise plans.

Finding businesses on our platform is easy and flexible. You can search using several methods:

1. Search Bar: Enter keywords, business names, or services in the search bar at the top of the page
2. Category Browsing: Browse businesses by category (e.g., Restaurants, Healthcare, Shopping)
3. Location Search: Search for businesses in specific areas using the location filter
4. Advanced Filters: Narrow results by rating, price range, features, and more
5. Map View: Browse businesses on an interactive map to find options near you

For the most accurate results, try using specific keywords related to what you're looking for, and include your location if searching for businesses in a particular area.

To write a review, you'll need to have a registered account and be logged in. Then follow these steps:

1. Find the business you want to review using the search function
2. Go to the business listing page
3. Scroll down to the Reviews section
4. Click the "Write a Review" button
5. Rate the business (1-5 stars)
6. Write your review text, describing your experience
7. Optionally, add photos to your review
8. Submit your review

Your review will be published after a brief moderation process to ensure it meets our community guidelines. This typically takes less than 24 hours.

Please note that reviews should be honest, respectful, and based on your personal experience with the business.

The verification badge indicates that a business has undergone our verification process and met our standards for legitimacy and accuracy. When you see this badge on a listing, it means:

• The business exists and operates as described
• Contact information has been verified as accurate
• Business details have been confirmed
• The business owner has completed our verification process

The verification badge helps you identify trustworthy businesses and make more confident decisions. While we recommend prioritizing verified businesses, please note that some legitimate businesses may be newly listed and still in the verification process.

To change your password:

1. Log in to your account
2. Click on your profile icon in the top-right corner
3. Select "Settings" from the dropdown menu
4. Go to the "Security" tab
5. Click "Change Password"
6. Enter your current password and your new password
7. Click "Update Password"

To update your account information:

1. Log in to your account
2. Click on your profile icon in the top-right corner
3. Select "Profile" from the dropdown menu
4. Click "Edit Profile"
5. Update your information as needed
6. Click "Save Changes"

You can update your name, email address, phone number, profile picture, and notification preferences through the profile and settings pages.

If you've forgotten your password, you can reset it using these steps:

1. Click the "Login" button in the top navigation menu
2. Click the "Forgot Password?" link below the login form
3. Enter the email address associated with your account
4. Click "Send Reset Link"
5. Check your email for a password reset link (including spam/junk folders)
6. Click the reset link in the email
7. Enter your new password and confirm it
8. Click "Reset Password"

Password reset links are valid for 24 hours. If you don't receive the email within a few minutes, check your spam folder or request another reset link.

To delete your account:

1. Log in to your account
2. Click on your profile icon in the top-right corner
3. Select "Settings" from the dropdown menu
4. Scroll to the bottom and click "Delete Account"
5. Read the information about account deletion
6. Enter your password to confirm
7. Click "Permanently Delete My Account"

Important notes about account deletion:

• Account deletion is permanent and cannot be undone
• Your personal information will be removed from our active databases
• Your reviews will become anonymous but remain on the platform
• If you have an active premium subscription, you should cancel it before deleting your account
• Business owners must contact support to delete their account if they have active listings

If you're experiencing issues with our platform, we encourage you to contact our support team before deleting your account, as we may be able to address your concerns.

Our premium plans operate on the following billing cycles:

• Monthly: Billed every month on the same date of signup
• Quarterly: Billed every three months (5% discount)
• Annual: Billed once per year (20% discount)

You choose your preferred billing cycle when subscribing to a premium plan. The first payment is processed immediately upon subscription, and subsequent payments are automatically charged on the billing cycle date.

For example, if you subscribe to a monthly plan on January 15th, your next billing date will be February 15th. You can view your next billing date in your account settings under "Billing Information."

To upgrade your subscription:

1. Log in to your business account
2. Go to your dashboard
3. Click on "Subscription" or "Billing"
4. Select "Upgrade Plan"
5. Choose your new plan and billing cycle
6. Complete the payment process

When upgrading, we prorate the remaining value of your current plan and apply it as a credit toward your new plan.

To downgrade your subscription:

1. Log in to your business account
2. Go to your dashboard
3. Click on "Subscription" or "Billing"
4. Select "Downgrade Plan"
5. Choose your new plan
6. Confirm the downgrade

When downgrading, your current plan remains active until the end of your billing cycle. The new plan will take effect on the next billing date.

Note: Downgrading from Premium to Basic (free) will result in the loss of premium features immediately upon the end of your current billing cycle.

To cancel your premium subscription:

1. Log in to your business account
2. Go to your dashboard
3. Click on "Subscription" or "Billing"
4. Select "Cancel Subscription"
5. Follow the prompts to confirm cancellation
6. Provide feedback on your cancellation reason (optional)

Important notes about cancellation:

• Your premium features remain active until the end of your current billing period
• After the current period ends, your account will automatically revert to the Basic (free) plan
• You will not receive a refund for the current billing period
• Your business listing will remain on the platform under the Basic plan
• Premium features (featured placement, promotional tools, etc.) will be disabled
• You can reactivate your premium subscription at any time

If you're experiencing issues with our service, we encourage you to contact our support team before cancelling, as we may be able to address your concerns.