Frequently Asked Questions
General
What is OpenList247?
OpenList247 is a business discovery, listing and review platform that helps people across Nigeria find trusted businesses, and helps those businesses get discovered by more customers.
Is OpenList247 free to use?
Yes. Searching, browsing and reviewing businesses is completely free for customers. Businesses can also create a free listing — paid plans exist only for extra visibility, never as a requirement to be listed.
Which cities does OpenList247 cover?
We currently cover businesses across dozens of cities in Nigeria and are adding more as businesses join. Check the Locations page for the full, current list.
How do I contact support?
Use the Contact page, or check the Help Center first — most common questions are already answered there.
For Customers
How do I find a business near me?
Use the "Nearby" page and allow location access — we'll rank businesses by distance from you. You can also search by city or area directly.
Can I compare multiple businesses?
Yes, use the "Compare Businesses" tool to view up to three businesses side by side on rating, verification, pricing and contact details.
How do I know if a business is trustworthy?
Look for the verified badge, read genuine customer reviews, and check how long the business has been listed. None of these alone is a guarantee, but together they give a much clearer picture.
Do I need an account to search or contact a business?
No — searching and viewing listings is open to everyone. You'll only need an account to save favorites or leave a review.
For Business Owners
How do I list my business on OpenList247?
Create a free account, click "List Your Business," and fill in your details. Submit for review and your listing goes live once approved, usually within 24-48 hours.
Can I manage more than one business?
Yes, one account can own and manage multiple business listings, each with its own dashboard, reviews and analytics.
How do I get more visibility for my listing?
Complete your profile fully (photos, hours, description), get verified, collect genuine reviews, and consider a subscription plan or advertising for extra placement.
Can I edit my listing after it's approved?
Yes, you can update your listing at any time from your business dashboard. Some changes may briefly re-enter moderation if they significantly change what was originally approved.
Listings
What information should I include in my listing?
At minimum: an accurate category, location, phone number and description. Listings with photos, hours and services tend to perform significantly better with customers.
Why was my listing rejected?
Common reasons include missing information, an incorrect category, or content that looks like spam or a duplicate. The specific reason is always shown on your dashboard so you can fix and resubmit.
How long does it take for a listing to go live?
Most listings are reviewed within 24-48 hours of submission.
Can I delete my business listing?
Yes, contact us through the Contact page with your business details and we'll process the removal.
Verification
What is business verification?
A manual review process where a business submits supporting documentation to confirm it's genuinely operating as described, earning a verified badge visible to all visitors.
What documents are needed for verification?
Typically a valid business registration document or equivalent proof of operation. Exact requirements are shown in the verification request form on your dashboard.
Does verification cost anything?
No, verification is completely free — it exists to build trust, not as a revenue feature.
What if my verification is rejected?
You'll see the reason on your dashboard and can resubmit with corrected or additional documentation at any time.
Reviews
How do I leave a review?
Visit the business profile, scroll to the Reviews section, and submit a rating and comment while logged in.
Can a business remove a negative review?
No, businesses cannot delete reviews, but they can publicly reply to any review to give their side or resolve the issue.
Are reviews moderated?
Yes, every review is checked before publishing to filter out spam and abuse, while keeping honest, critical feedback intact.
Can I edit or delete my own review?
Yes, from your account dashboard under your review history.
Payments
What payment methods are supported?
Manual bank transfer is currently supported for wallet top-ups and subscription payments, confirmed by our team after you upload your receipt.
How does the wallet balance work?
You top up your wallet via bank transfer, and that balance is used instantly to pay for subscriptions or advertising, without needing separate approval each time.
Can I get a refund?
Refund eligibility depends on the situation — see our Refund Policy for full detail, or contact support to discuss your specific case.
Advertising
How do I advertise my business on OpenList247?
Visit the Advertise page to see available placements and pricing, or reach out via Contact for guidance on what fits your goals.
What ad placements are available?
Placements include homepage banners, sidebar rectangles, in-article spots and native in-feed ads across the site — see the Advertise page for current options.
How is ad performance tracked?
Every campaign tracks impressions and clicks, viewable from the advertiser side so you can see exactly how your placement is performing.